Refund policy

All sales are final - we don't offer refunds for change of mind, sizing, or color preference. That said, if something's not quite right, we've got you covered:

Damaged or defective items: If your order arrives damaged or defective due to shipping/transit, contact us at megan@theneedlepointmarket.com within 48 hours of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund for verified transit damage.

Wrong color, changed your mind, or anything else: Reach out within 10 days of delivery and we'll set you up with store credit or an exchange for a different colorway (subject to availability). Item must be unused and in its original packaging. Store credit/exchange only - no refunds under this option.

To start a return or report an issue, email us at megan@theneedlepointmarket.com with your order number. Please don't ship items back without contacting us first - unauthorized returns won't be processed.